Shipping and Delivery
Shipping
At Exclusive Home Design, we work exclusively with bespoke and high-end products that are produced on demand. This means delivery times can vary depending on the product type, complexity, and production time. Once your order is ready for shipment, you will receive a confirmation with the estimated delivery date.
Delivery Times
The estimated delivery time will be provided during the ordering process and may vary by product.
The stated delivery times are indicative and subject to unforeseen circumstances.
Exclusive Home Design cannot be held responsible for delays caused by manufacturers, suppliers, carriers, or other external parties.
Shipping and Delivery
Delivery is carried out via an external transport service. Once the order has been shipped, you will receive a tracking number (if available).
The customer is responsible for providing the correct delivery address. Incorrect or incomplete address details may lead to additional re-delivery costs, which will be borne by the customer.
If the customer is not present at the time of delivery, extra costs may be charged for a second delivery attempt.
Delivery will take place to the first threshold of the specified address. Additional services, such as indoor delivery or assembly, are not included unless otherwise agreed in writing.
Inspection Upon Receipt
The customer is required to inspect the order immediately upon delivery for visible damage and/or errors.
Any damage or shortages must be reported within 48 hours of receipt via email with clear photos and a description of the issue.
If no report is made within this period, the delivery will be considered as fully and correctly accepted.
Return Policy
Since all our products are custom-made and produced exclusively to order, we have a strict return policy:
No Right of Return for Custom Orders
Returns or cancellations are not possible for:
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Exclusive Windows products
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Exclusive Furniture
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Natural stones, tiles, and other custom-made products
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Specially configured orders for the customer
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Each product is custom-made and cannot be resold, so the right of withdrawal does not apply.
Natural Products & Color Variations
Materials such as natural stone, wood, and other natural products naturally exhibit variations in color, texture, and pattern. Images on the website are for illustration purposes only and may differ from the actual product. Such variations are not considered product defects and do not constitute a valid reason for returns or complaints.
Liability & Warranty
Liability
Exclusive Home Design is not responsible for damage caused by incorrect installation, improper use, or improper maintenance of the delivered products. The customer must ensure that installation is carried out by a qualified professional if not done by us.
We are not liable for any indirect damages, such as loss of income, delays, or consequential damages.
Warranty
The warranty on our products depends on the type of product and is determined by the manufacturer. Warranty claims are only valid for manufacturing defects and do not cover normal wear and tear, damage caused by improper use, external factors, or natural variations in materials.
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